Question 1

HOW CAN I FIND OUT HOW MANY CannaCoins I HAVE?

Accepted Answer

You can see how many CannaCoins you have accumulated in The Source mobile app on your account homepage. Your budtender can also tell you how many CannaCoins you’ve accumulated by checking your CannaCoins wallet at the time of redemption.

Question 2

DO I HAVE TO MEET WITH A BUDTENDER EVERY TIME IN ORDER TO PURCHASE MY MEDICINE?

Accepted Answer

You do not need to meet with a budtender every time you come to the dispensary. Instead of shopping in-store, you can place an order online through our website, and we will have that order ready for you at one of our pick-up windows. Please wait to receive a text notification saying your order is ready before checking in with one of our receptionists.

*Note: If you would like to add to your online order, you may do so. We can easily grab any prepackaged items for you at the pick-up window. However, if you wish to add any deli-style flower, we will need to check you in again to our “in-store” queue as we do not have scales to weigh out flower in the online pick-up area.

Question 3

CAN I REDEEM MULTIPLE OFFERS IN ONE TRANSACTION?

Accepted Answer

Yes, as long as you have enough CannaCoins available, you can make more than one tiered discount redemption in a single transaction. Automatically applied discounts, however, cannot be combined. If another larger discount is applicable, the higher discount will be applied to the purchase.

Question 4

DOES IT COST ANYTHING TO USE THE SOURCE MOBILE APP?

Accepted Answer

Nope! The Source mobile app is completely free to use!

Question 5

DO CannaCoins EXPIRE?

Accepted Answer

No! CannaCoins never expire, so even if you’re only visiting for a short period of time, your CannaCoins will be available the next time you’re in town!

Question 6

WHAT IS THE SOURCE LOYALTY PROGRAM?

Accepted Answer

The Source loyalty program is our way of thanking our patients for shopping with us. Patients who sign up for our loyalty program will now accumulate CannaCoins when they shop at our dispensary, which they can then redeem for rewards.

Question 7

WHY DON’T I SEE CannaCoins FOR MY RECENT PURCHASE?

Accepted Answer

CannaCoins take 24 hours to update, so if the app does not reflect your CannaCoins, check back in a day!

Question 8

HOW DO I GET THE SOURCE MOBILE APP FOR MY PHONE?

Accepted Answer

To get The Source mobile app, go to the app store on your phone and search “The Source.” Click download.

Question 9

HOW DO I GET A MEDICAL CANNABIS CARD?

Accepted Answer

Permission to legally purchase medicinal cannabis in Arkansas is given by the Arkansas Department of Health (ADH) in the form of a Medical Marijuana Card (MMJ Card). In order to obtain an Arkansas MMJ card, you must:

Be 18+ years of age or a minor with parental consent;
Be diagnosed with a qualifying medical condition. View qualifying medical conditions;
Have the official written certification form signed by a physician.
Be an Arkansas resident with proof of residency (an Arkansas driver’s license or state ID issued by the DMV).
State law prohibits members of the Arkansas National Guard or the United States Military from obtaining an MMJ card.
Pay a nonrefundable $50 application fee to the Arkansas Department of Health.

Question 10

HOW DO I SIGN UP FOR THE SOURCE LOYALTY PROGRAM?

Accepted Answer

You can sign up for The Source loyalty program by scanning with your phone’s camera any of the QR codes located throughout the dispensary and downloading The Source app. Once the app is downloaded, create an account.

Question 11

HOW DOES THE SOURCE LOYALTY PROGRAM WORK?

Accepted Answer

The Source Loyalty Program works in a tier system. For every $1.00 spent, you will receive 1 CannaCoin, ie. $100 spent = 100 CannaCoins. The more CannaCoins you accumulate, the greater the reward. Tiers will evolve over time with more awesome rewards to potentially redeem.

Question 12

DO YOU HAVE A REWARDS PROGRAM?

Accepted Answer

Yes, we offer a generous loyalty program that allows you to redeem points for discounts and merchandise at the dispensary. Learn more here.

Question 13

DOES THE SOURCE DELIVER?

Accepted Answer

Yeah! We deliver from Tuesday to Saturday between 11 am and 6 pm. For more information about our home delivery program.

Question 14

IT’S BEEN 24 HOURS, AND MY CannaCoins STILL AREN’T SHOWING.

Accepted Answer

If your loyalty account is missing CannaCoins from your most recent transaction after 24 hours, it is likely your phone number or email was not used when checking out. Let your budtender know immediately so we can make any needed adjustments on our backend.

Question 15

WHAT DO I NEED TO BRING WITH ME IN ORDER TO MAKE A PURCHASE?

Accepted Answer

In order to make a purchase at our dispensary, you will need to bring your valid MMJ card, whether it be a digital or physical copy. If it is your first time visiting our dispensary, please bring a valid form of identification (driver’s license or state-issued ID). This MUST be a physical copy. We do not accept digital versions of government-issued IDs. Your MMJ Card does not serve as a valid form of identification, as it clearly states on the back.

Currently, we are cash-only. We have two ATMS available for use if needed, one in the lobby and one on the sales floor.

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